ActFinity is an Interactive Voice Response (IVR) system that allows users to communicate with computers through the telephone in order to access a wide range of information and services. It enables the caller to select options from voice menus and interact with the computer phone system instead of a human agent.
ActFinity is the easiest IVR system to customize. Using a powerful Visual Call Flow Designer, it gives you the ability to easily create and modify IVR applications within minutes. By using drag and drop modules, you do not have to pay extra for software customization.
Moreover, ActFinity is built on an open IVR and telephony platform enabling you to easily integrate other software solutions such as Workflow, ERP, and database systems.
ActFinity supports a wide range of computer telephony technologies such as voice recognition, text-to-speech, interactive fax and multi-party conferencing. It is also integratable with ACDs and call centers, providing you with richer customer interaction and wider operational efficiency.
- Analog Trunks & Extensions.
- Digital Trunks (E1, T1)
- IP Extensions (SIP)