Business-critical data can be collected from a single PABX, an IP switch, or a global network (with many remote sites). This provides a complete picture of network activity for cost control and budgeting; incoming call handling and customer service; traffic and network load management; and Quality of Service via IP.
Analyse, report and optimise all your telephone activities with advanced call management.
Telecoms services and related management expenses now rank among the top five costs for businesses but they are one of the least managed expense items & activities.
It is also estimated that almost one-quarter of calls made during business hours are not business related, resulting in lost productivity, lost revenue and higher telephone costs.
Soft-ex RingMaster delivers a full range of tools for cost control and effective management of your telephone system.
It is a fully comprehensive and flexible call management solution with advanced capabilities to monitor, analyse and report on all telephone calls.
Soft-ex Ringmaster (version 5) is compatible with Microsoft Windows 7
RingMaster is an extremely flexible solution, which can be used without any special training. It gives you the ability to analyse and report on your telephone activity over any defined business period. The software is loaded onto a PC connected to the PBX switch. Information is then collected from one or more PBXs, which collate all inbound and outbound telephone activities. Optional buffer units can be used to provide total data security. RingMaster captures and formulates the information into meaningful reports, which can then be emailed to department heads or individual members of staff to indicate costs, productivity and any fraudulent activity.