iPECS IPCR

Integrated IP Call Recording

iPECS IP Call Recording (IPCR) is a call recording and monitoring solution tightly integrated with iPECS Call Servers optimized for small and medium sized offices and contact centers. IPCR is designed as a simple and cost effective solution, while it delivers powerful value added features. iPECS IPCR can meet the needs of robust call recording to ensure regulatory compliance and quality management.

Features

  • All call recording and on-demand recording
  • No additional hardware or cabling required
  • IP, digital and SLT extension recording
  • Graphical agent status monitoring: idle, log in/out, busy
  • Live agent call monitoring with a click of mouse
  • On-demand recording of the entire call, simply press call recording button any time during the call