Telefinity Voice Recording

LogFinity is a digital phone and radio recording system that records, analyzes and evaluates communications. It is a cutting-edge PC based recording solution with an open platform architecture, it is the most robust, reliable, scalable, and affordable recording system in the market, that addresses small-scale to large organizations.
LogFinity enables you to capture telephone and radio conversations for virtually any purpose, whether you are looking to ensure top quality customer service, and mine customer calls for invaluable intelligence, identification/storage of threatening calls, audit trail of verbal commitment, dispute resolution, compliance with regulations, or to protect your company from serious lawsuits. There is no limits to the returns on investment (ROI) you can get from your LogFinity recording investment.
The LogFinity open platform architecture was designed to handle a very high load of calls with a maximum performance, using minimum hardware requirements.
LogFinity platform is built on standard hardware components and operating system providing you with flexibility and easy to use interface. LogFinity architecture makes it easy to customize and integrate LogFinity with other systems.
LogFinity Software Development Kit (SDK) provides Developers and system integrators with an option to integrate with any information system such as Workflow, ERP, and CRM, to get the benefits of LogFinity‘s rich features with minimum time and effort.
- Implement a reliable and affordable recording solution for the benefit of your business.
- Be confident that every call has been recorded.
- Encrypt and secure your recordings and safeguard them from unauthorized access.
- Chose your recording mode according to flexible recording criteria.
- Capture customer/caller interactions in traditional (TDM), IP, and mixed telephony environments.
- Have a smooth migration path to VoIP.
- Capture agent’s screen activity to get a full overview of agent’s interaction during the call.
- Tag interactions for quick spotting, sorting and reference.
- Integrate with ACD, Call Centers, and PBXs to get an advanced call information.
- Access, manage, and configure your recording system through an intuitive web interface.
Connectivity
LogFinity supports virtually any telephony environment. Telephony environments supported are:
- Analog Trunks & Extensions.
- Radio Channels.
- Digital Extensions.
- Digital Trunks:
- E1,T1- ISDN and CAS protocols.
- IP Extensions:
- SIP
- H323
- Cisco-Skinny
- IPC traders
- Alcatel-Lucent
- Siemens
- Avaya
- Ericsson/Aastra
- Nortel