Effective business communications rely as much on the technology as the service and support to deliver the most benefit. We don’t just provide you with the right communications solution; we are by your side before and after implementation to keep your system running 24×7 and ensure that you obtain the maximum value from your investment. Our comprehensive portfolio of services covers:
• Consultancy and Design
• Support services
Consult and Design
You need experienced consultants who know data, mobility and voice technologies inside out and can offer sound, independent and reliable advice. Our Consultancy and Design team will analyse your company and communications infrastructure, as well as your potential and future business goals, to ensure we develop an effective business communications solution that meets the needs of your organisation now and in the coming years. Our design process incorporates an analysis of your business needs, a well-documented solution design and the development of Service Level Agreements (SLAs) to ensure service excellence is achieved throughout our engagement.
Our highly skilled engineers bring the necessary expertise to transform your design into a practical solution.
We offer proof-of-concept, pre-delivery inspection and testing to ensure that risk is kept to an absolute minimum.
We have a proven implementation methodology which comprises three phrases:
• On-site implementation
Prior to delivery, we carry out a site survey to help minimize risk by identifying and rectify problems early on. The post-implementation phase depends on the required level of support, which can range from minor software corrections and remote Moves, Adds, and Changes (MACs) to a fully tailored client education programme. Our proven project management expertise is based on PROPS methodology, ensuring objectives are achieved on time and to the specified cost, quality and performance criteria.
You need someone on hand to offer support when you need it most, even if that’s in the middle of the night…
Our broad range of support services gives you a choice of maintenance options including 24x7x365 monitoring, value-added preventative services and outsourcing. This guarantees the reliability and resilience of your communications systems in the event of any network problems. We take risk away from your organisation by maximising solution availability and correcting faults before your staff or customers even notice there is a problem. We offer you choice in selecting a support service that suits your organisation’s requirements. With Saudi Ericsson managed services we will sign a SLA with you setting out the performance standard by which we can be measured, and back up our service with access to a 24-hour client contact centre and strong service delivery management. We can manage your systems remotely or provide access to our pool of multi-skilled engineers, who are based in Riyadh, Jeddah, Dammam, and will visit your site if a problem cannot be resolved off-site.
You need a communications provider that is willing to work with your staff and help them get the most out of your business communications. We pass on our knowledge and expertise to you through our training programmes, so that your employees can develop the necessary to deliver the best return on your investment and support the new communications system.
We provide an education programme that is tailored precisely to your organisation’s demands and those of your staff.
Technical Services Help Desk
To keep up to speed with our ongoing commitment to customer care, we will launched Saudi Ericsson Technical Services Help Desk to supplement our leading Managed, Maintenance and Support Services. This tool will provide:
• A single point of access for technical help and information 24/7
• Ability to log support requests online
• If you are an existing Managed Service, Maintenance or Support customer of Saudi Ericsson, all you need do is post a request and we’ll get back to you within 24 hours. Whatever the issue, we’ll give you an answer based on years of professional expertise in every area of business communications.
If you are interested in registering for access or would like further information about becoming a Saudi Ericsson Managed Service, Maintenance or Support Customer, please call us on +966 (11) 2929 777.
You can contact us at the following:
LOCATION & MAIL ADDRESS
Telephone : +966 (11) 2929 777
Fax : +966 (11) 2929 666