DiaVox Unified Messaging
DiaVox Unified Messaging Platform integrates voice and e-mail messaging applications providing a common database of user and caller information. The call processing system combines the capabilities of advanced voice messaging systems with state-of-the-art automated attendant. Voice messages are stored in digital form for delivery at a later, more convenient time.
Important calls are handled efficiently; broadcast calls to a number of individuals are expedited, and telephone tag (the inability to reach a called party) is eliminated. Now, you can receive messages from your callers and other users simply by having them delivered into the phone instead of written paper messages.
Voice messaging systems are especially applicable to office communications as it integrates with other forms of communications such as SMS and E-mail. Users are instructed with easy to understand voice prompts and single digit commands.
The VMS connects to a PBX system and can function as an automated switchboard operator, thereby eliminating the need for a full-time operator. While users are on their phones, callers are given the option of holding, transferring to another extension, or leaving a message in the user’s mailbox. Using the VMS in a corporate environment will reduce paper work and give management a valuable tool for monitoring day-to-day activities.
- Graphical Interface
- Message Waiting Lamp
- Automated Attendant and Voice Messaging Features
- Email Notification via POP3 account
- Initial Call Routing Feature
- Custom Holiday Schedule