Telefinity Call Center
InFinity is an intelligent Call center solution based on SIP; route queues analyze and generate advanced statistical reports. It is a cutting-edge PC based Call center solution with open platform architecture; it is the most robust, reliable, scalable, and affordable Call center in the market that addresses small to large-scale organizations. InFinity and other TeleFinity solutions can work together to empower any Call center and to cover all Call center needs. InFinity enables you to route queue and monitor calls upon predefined flexible call flow, whether you are looking to ensure top quality customer service, mine customer calls for invaluable intelligence, compliance with customer service standards, or empower customer satisfaction. There are no limits to the returns on investment (ROI) you can get from your InFinity Call center.
Connectivity
Trunks:
- SIP
- Digital E1, T1
- Analog
Extensions:
- SIP soft phone
- SIP hard phone
- Analog