DiaVox Interactive Voice Response (IVR)
The Diavox IVR System is a broad set of software tools, hardware interfaces, and development utilities created to help integrate voice, fax, web and multimedia technologies. A powerful and reliable runtime platform operates 24 hours a day and can process hundreds of calls simultaneously. The system is capable of running multiple applications that allow users to work on the same system to perform application development, monitoring and/or maintenance tasks.
The call processing system automates the caller’s transaction and eliminates the need for human intervention. Data may be easily retrieved at any given time.
Automate sales and marketing campaigns of products through automated outbound dialing and message replay. With predictive dialing functions, the productivity is maximized!
Text-to-speech and Voice recognition technologies are used to enhance call processing applications in many ways. Callers can speak to identify themselves and command the application. Computer data can be retrieved and spoken to callers over the telephone.
- Call Transfer
- Flexible scheduling
- Music On Hold
- Caller ID
- Call Hold
- Hunt Groups
- Call Transfer and Escalation
- Reports Generation